
Justin Wayne Douglas, MD
Otolaryngology
Highlights
Age Groups Seen
- Infant (ages 0-2)
- Child (ages 2-12)
- Adolescent (ages 13-18)
- Young Adults (ages 18-21)
- Adults (ages 21-65)
- Geriatrics (ages 65+)
Languages
- English
Gender
MaleAbout Justin Wayne Douglas
Locations
- 1256 North Eisenhower Drive, Suite 800, Beckley, WV 25801
- Get Directions
- phone: 304-254-2448
- fax: 304-254-2687
Expertise
Education
- Resident: West Virginia University Medical Center, Otolaryngology, 2013
- Internship: West Virginia University Medical Center, Surgery, 2009
- Medical School: West Virginia University School of Medicine, 2008
Insurance
- Aetna
- Anthem Blue Cross Blue Shield
- CareSource Marketplace
- Corvel
- Humana
- Humana Military
- Medicaid
- Medicare
- Multiplan/PHCS
- Passport/Molina
- PEIA/UMR
- Railroad Medicare
- Sentara Healthcare (Optima Health)
- The Health Plan
- UMWA
- UniCare
- United Healthcare
- Virginia Premier
- Wellcare
- Zelis (Stratose)
Ratings & Reviews
4.8 out of 5
311 ratings, 62 reviewsThe Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.
- 5 out of 5 starsReviewed on 5/30/2024
Everything went well. Everyone was courteous and showed concern.
- 5 out of 5 starsReviewed on 5/13/2024
Everyone was wonderful.
- 5 out of 5 starsReviewed on 5/6/2024
Less wait time
- 2 out of 5 starsReviewed on 5/6/2024
I arrived an hour and 15 min early because I wasn't sure where facility was and weather. The front desk clerk failed to check me in. She gave me the papers with medical info to complete and give to nurse. After an hour I went and asked if she checked me in and she rudely stated "No and you didnt see me when you got here" and I told her yes I did and she gave me the papers. She was very rude even though obviously it was her who was suppose to check me in. I was very upset about the way I was treated.
- 5 out of 5 starsReviewed on 5/2/2024
Walk me to the car with an umbrella! It was raining when I left!
- 5 out of 5 starsReviewed on 4/30/2024
Everything was great. Nothing should be changed.
- 5 out of 5 starsReviewed on 4/25/2024
Nothing,all was good
- 5 out of 5 starsReviewed on 4/22/2024
No changes. Had a great experience. Dr Douglas is very knowledgeable of my situation and I definitely trust him to take care of me. He also has a great staff
- 5 out of 5 starsReviewed on 4/18/2024
Nothing it was an excellent visit
- 5 out of 5 starsReviewed on 4/16/2024
Nothing, everything was very good.
- 5 out of 5 starsReviewed on 4/15/2024
All good
- 5 out of 5 starsReviewed on 4/1/2024
I would have liked to have gotten an appointment sooner when I was referred.
- 5 out of 5 starsReviewed on 4/1/2024
It was good
- 5 out of 5 starsReviewed on 3/28/2024
Provide me with what I needed
- 5 out of 5 starsReviewed on 3/26/2024
Registration clerks could be somewhat more professional and pleasant
- 5 out of 5 starsReviewed on 3/19/2024
Excellent in every way!
- 5 out of 5 starsReviewed on 3/14/2024
Everything worked well for me.
- 5 out of 5 starsReviewed on 3/11/2024
Did fine
- 5 out of 5 starsReviewed on 3/5/2024
Improve the 45 minute wait until I was able to be seen,was even there 15 minutes before my appointment
- 5 out of 5 starsReviewed on 3/5/2024
My visit with Dr. Douglas was very good! He was very nice, curtious and professional I've already recommended him to a friend and an appointment has been made! His office staff was very nice too! (name redacted)
- 5 out of 5 starsReviewed on 2/29/2024
Above average on all counts . Thank you
- 5 out of 5 starsReviewed on 2/8/2024
Timely appointment, knowledge of physician.
- 5 out of 5 starsReviewed on 2/8/2024
I like going to Dr. Douglas. I think he's a great doctor. We just need to make it easier to get an appointment. Thank you.
- 5 out of 5 starsReviewed on 2/1/2024
I felt very comfortable with my doctor and I'm a huge plus and he took his time with me! Thank you!
- 5 out of 5 starsReviewed on 1/25/2024
Everything was great!
- 5 out of 5 starsReviewed on 1/23/2024
Nothing everything was great !
- 5 out of 5 starsReviewed on 1/18/2024
Nothing visit went good.
- 3 out of 5 starsReviewed on 1/18/2024
Visit was confusing. Thought I was going for a biopsy of a bump on my tongue, but nurse thought I was there for a hearing test. Why did I answer all the medical history questions for a hearing test. Doctor looked at my tongue and said it didn't look bad, but would give me a hearing test if I wanted. I was relieved that he said the bump didn't look malignant.
- 5 out of 5 starsReviewed on 1/18/2024
They all do a great job
- 5 out of 5 starsReviewed on 1/15/2024
Time management, office staff and Dr were all professional and cognizant of my time.
- 3 out of 5 starsReviewed on 12/21/2023
Don't push twice on a sore place that brought me off of the table.
- 2 out of 5 starsReviewed on 12/14/2023
Actually listen to my medical problems I am having , instead of giving the standard answer . I don't think he actually listened to what I was trying to tell him .I feel like it was wasted time and money .
- 4 out of 5 starsReviewed on 12/11/2023
Was ok
- 5 out of 5 starsReviewed on 11/9/2023
It was a perfect visit!
- 5 out of 5 starsReviewed on 11/9/2023
My appointment was scheduled for 9:30. I didn't get called back until after 10.
- 4 out of 5 starsReviewed on 10/23/2023
Dr. Douglas did seem to listen and understanding explain things well, but he didn't exactly address my main complaint which is still ongoing.
- 5 out of 5 starsReviewed on 10/17/2023
You did everything well. I was very very impressed.
- 5 out of 5 starsReviewed on 10/16/2023
Nothing This was a very good appointment
- 5 out of 5 starsReviewed on 10/16/2023
The staff was professional, caring and the offices were clean and waiting room was comfortable.
- 5 out of 5 starsReviewed on 10/12/2023
Everything was great
- 5 out of 5 starsReviewed on 10/10/2023
No it was fine
- 5 out of 5 starsReviewed on 10/10/2023
How you can improve is that I had to wait 3 weeks for an appointment, and I needed to see the doctor right away. I think you should schedule people sooner, and that would be an improvement.
- 5 out of 5 starsReviewed on 10/9/2023
Everything was done nicely. I'm pleased
- 5 out of 5 starsReviewed on 9/28/2023
Nothing. All was good
- 5 out of 5 starsReviewed on 9/28/2023
Nothing. I was treated wonderfully. Was able to get an appointment quickly , would recommend Dr. Douglas , his staff to anyone.
- 5 out of 5 starsReviewed on 9/26/2023
Everything was great
- 5 out of 5 starsReviewed on 9/21/2023
My problem was not solve. I wish he had more time discussing my problem I had no chance to explain.
- 5 out of 5 starsReviewed on 9/18/2023
Didn't wake so long to visit. Which it was good..
- 5 out of 5 starsReviewed on 9/14/2023
Not so many people with the same appointment time had to wait to long
- 5 out of 5 starsReviewed on 9/7/2023
nothing. Everybody was courteous and very informative.
- 5 out of 5 starsReviewed on 9/7/2023
I got in to see the Dr very quick I didint wait very long in the waiting room and I didint wait long for him to come in and see me he is a wonderful man and very polite he run test in my throat and showed me what was wrong with me and he explained my problem very well and I under stood every thing he explained to me and I need surgery and looking foreward getting surgery done he is a respectfully polite Dr I will recommend him to every one
- 5 out of 5 starsReviewed on 9/5/2023
I don't know. I was happy with the whole experience.
- 5 out of 5 starsReviewed on 8/29/2023
Nothing. It was a wonderful 1st visit experience.
- 5 out of 5 starsReviewed on 8/29/2023
He was very nice. He explained everything in detail.
- 5 out of 5 starsReviewed on 8/28/2023
Nothing. He's a wonderful Dr I will go back to him again. Tell family and friends about him First time seeing him I really liked him ?
- 5 out of 5 starsReviewed on 8/21/2023
Not one thing I always have a great experience when I go there.
- 4 out of 5 starsReviewed on 8/21/2023
Yes, I would have liked to had a sooner appointment. It seems like you have to wait too long to get appointments with him. I have questionable, thyroid cancer and the longer I had to wait the more anxious I got and I did ask for a sooner appointment, then they said none was available. I just would have liked to had an appointment sooner than the one I got.
- 5 out of 5 starsReviewed on 8/17/2023
It's very strange to come into the lobby of the actual doctor's office and not have anyone acknowledge that you're there. I didn't like it. Even though everyone was nice in the office after you get thru, it just feels unfriendly, or unwelcoming. Not sure how to put it.
- 5 out of 5 starsReviewed on 8/15/2023
Absolutely nothing, he was very understanding and explained very thing that was going on. The next step we would take, very respectful.
- 3 out of 5 starsReviewed on 7/25/2023
I didn't feel listened to. Things I said seemed to get overlooked. I also don't believe that the note the doctor put in my chart after our appt accurately depicted the way the appt went/what was discussed. I left my appt feeling frustrated and somewhat hopeless. I do think the doctor had a friendly disposition overall, but that my concerns just weren't taken seriously.
- 5 out of 5 starsReviewed on 7/24/2023
Nothing. Great visit, short wait, helpful staff.
- 5 out of 5 starsReviewed on 7/20/2023
I love this office and staff. Wouldn't go anywhere else.
